A Moment of Gratitude to TCT’s Customers and Partners

I always like to take time at Thanksgiving to be grateful for the important people in my life, and to recognize all of the blessings that I’ve been fortunate enough to enjoy. When it comes to TCT, I often lose count of all the reasons to be thankful. There are just so many.

But I’ll try to do them all justice.

Thank You to Our Incredible Customers

Every year I find myself overwhelmed with gratitude for the relationships we’ve established with our customers. Since the start, we set out to help people in the compliance space and have worked closely with our clients to provide the functionality they desire most. Our client base has become heavily involved and invested in the improvements we make to the system, and we’re honored to have such a highly engaged customer base.

For example, when we went to the PCI conferences this year, we unveiled the new EZ Cert interface, which makes it incredibly easy for non-technical users to expediently submit evidence. The simplified interface was met by our customers with a flood of enthusiasm.

It was a very special moment to witness their reaction in person. No one had interacted with the new interface before, so their first time seeing EZ Cert was our first time seeing our customers’ responses. It was incredibly rewarding to hear people share their thoughts about how that feature would help them and their own customers.

When we go to the PCI conferences, it’s always a pleasure to see old friends and make new ones. I’m always overwhelmed by customers and partners who engage with other attendees as impromptu evangelists for TCT. We hardly have to say a thing about TCT Portal, because our customers do all the talking for us!

I don’t take that for granted — it’s a rare privilege that must be earned, and is never expected. And it’s a great reminder that TCT has the best customers in the compliance management industry. We’re absolutely floored by the incredible relationships we’ve made.

A Privilege to Serve

At this point in the development of TCT Portal, almost all of the functionality we release is client requested. Each of our next three releases will be responses to client requests as well. 

Our customers often say that one of TCT’s stand-out differentiators is how efficiently and effectively we handle client support needs. Some organizations have told us that they have more than 20 open support tickets with their current provider and can’t get responses. They’re stunned that they can submit a support ticket to us in the morning and it’s usually resolved by the end of the day. 

At TCT, it’s straightforward: it seems a novel concept, but we actually serve our customers. We take that responsibility seriously, but unfortunately not every business sees it that way.

Thank You to the TCT Personnel

It’s also a great privilege to work with the tremendous folks at TCT. I am unbelievably blessed to have the team we have here at TCT. I know our clients are thankful for them, and I am too. It’s a pleasure to work with the very capable individuals who knock it out of the park, take their responsibilities seriously, and strive to move TCT forward.

The volume of their work and effort, and their dedication to our customers, are priceless. I can’t express enough the gratitude that I have for them.

Keeping an Eye on What’s Next

Looking back at the early days, I think about the crazy guy who started this company because he decided it would be a good idea to build a system that made compliance management suck less. It’s humbling to see how TCT has grown, one person at a time, developing a company over the years that makes people’s lives better. 

It hasn’t been easy, but it sure as hell has been rewarding. 

It’s been a long road, but we have a lot more things we’re planning to do to help make compliance management suck less for everyone in the industry. 

To everyone who is a customer, partner, employee, or friend of TCT — thank you for your support. From the bottom of my heart. You’re the reason we exist, and we’re truly grateful for you.